If you notice a manufacturing defect on a product purchased from climbing-holds.com, contact our team as soon as possible at contact@climbing-holds.com, quoting your order number and attaching photos of the product concerned.

We'll review your request and offer the most suitable solution (replacement, exchange or other, depending on the case).

Please note that our warranty does not cover damage due to normal use, mishandling, unsuitable maintenance, impacts, or the natural wear of materials or colours over time.

You can contact us at any time by email at contact@climbing-holds.com.

We do our utmost to answer every request within 24 working hours, and we usually reply sooner.

Please note that our customer service is closed at weekends and on public holidays.

To extend the life of your climbing holds and keep an optimal grip, we recommend cleaning them regularly.

Depending on the type of resin and the level of dirt, you can use lukewarm water with a mild soap and a soft or nylon brush to remove chalk and grime. Avoid harsh chemicals, solvents and abrasive tools that could damage the texture or colour of the holds.

Always let the holds dry completely before reinstalling them on the wall.

If you're unsure about the right maintenance method for a specific product, don't hesitate to contact our team at contact@climbing-holds.com. We'll be glad to advise you on preserving the performance and longevity of your holds.

We accept the main secure payment methods, including Visa, Mastercard and American Express cards, as well as Shop Pay, Apple Pay, Google Pay and PayPal (depending on the options available in your country).

All payments are processed securely at checkout.

In the event of a refund, it will be issued to the payment method used for the purchase.

For now, we don't offer instalment payments.

Your order must be paid in a single transaction at checkout.

If you'd like to cancel your order, contact our team as soon as possible at contact@climbing-holds.com.

We can't guarantee that cancellation will be possible, because once your order has entered the picking or shipping process it can no longer be modified or cancelled.

If cancellation is no longer possible, our team can help you arrange a return or exchange, in line with our returns policy.

It is the customer's responsibility to check all the information entered at checkout, in particular the accuracy of the delivery address.

If you'd like to change your delivery address, contact our team as soon as possible at contact@climbing-holds.com. As our orders are prepared quickly, we can't guarantee that the change will be possible.

Once the order has been prepared and the shipping label created, we can no longer modify the delivery information.

climbing-holds.com cannot be held responsible for parcels that are undelivered, delivered to the wrong address or lost due to an error in the address entered at checkout.

No, we don't offer international shipping.

Climbing-Holds.com currently ships only within the eurozone. If your country isn't among the available destinations at checkout, don't hesitate to contact our team at contact@climbing-holds.com to see what solutions might be possible.

We know delivery issues can be frustrating, and our goal is to support you as best we can to find a solution quickly.

If your parcel is lost, stolen or damaged, contact our team at contact@climbing-holds.com, quoting your order number and the details of the problem.

We'll do our utmost to help you and find a suitable solution. However, once the parcel has been handed over to the carrier, we can't guarantee its recovery or replacement.

No, we don't offer international shipping.

Climbing-Holds.com currently ships only within the eurozone. If your country isn't among the available destinations at checkout, don't hesitate to contact our team at contact@climbing-holds.com to see what solutions might be possible.

Any replacement request will be reviewed by our Climbing-Holds.com team depending on the situation and the condition of the product. This warranty does not cover accidental damage, misuse, poor maintenance, negligence, normal wear from use or the natural degradation of materials over time.

In particular, the following are not covered by our warranty:

• Damage caused by incorrect installation or unsuitable use of the holds.
• Cracks or breaks caused by a fall, an impact, over-tightening or mishandling.
• Damage caused by using unsuitable tools or products during cleaning or maintenance.
• Normal wear of the texture or grip surface after prolonged use.
• Normal variations in colour, texture or finish related to the manufacturing process.
• Damage resulting from outdoor installation or from conditions the product isn't designed for.

This list is not exhaustive. We reserve the right to decline a warranty request if the damage observed is not related to a manufacturing defect.

If you're unsure whether an issue is covered, don't hesitate to contact our team at contact@climbing-holds.com. We'll be glad to help.

Damaged or defective products must be returned to Climbing-Holds.com so our team can inspect them and identify the source of the problem. This step also helps us continuously improve the quality of our products.

To preserve the quality, texture and performance of your climbing holds, we recommend using gentle, suitable maintenance products.

For regular cleaning, a mix of lukewarm water and diluted white vinegar can help remove chalk residue, sweat and grime built up on the holds. Use a soft brush or a brush designed for climbing holds to clean the surface without damaging it.

Avoid harsh chemicals, solvents or overly strong detergents that could alter the texture, colour or grip properties of the holds.

After cleaning, rinse the holds thoroughly with clean water and let them dry completely before reinstalling them on the wall.

Proper maintenance extends the life of your holds and keeps their performance over time.

Any replacement request will be reviewed by our Climbing-Holds.com team depending on the situation and the condition of the product. This warranty does not cover accidental damage, misuse, poor maintenance, negligence, normal wear from use or the natural degradation of materials over time.

In particular, the following are not covered by our warranty:

• Damage caused by incorrect installation or unsuitable use of the holds.
• Cracks or breaks caused by a fall, an impact, over-tightening or mishandling.
• Damage caused by using unsuitable tools or products during cleaning or maintenance.
• Normal wear of the texture or grip surface after prolonged use.
• Normal variations in colour, texture or finish related to the manufacturing process.
• Damage resulting from outdoor installation or from conditions the product isn't designed for.

This list is not exhaustive. We reserve the right to decline a warranty request if the damage observed is not related to a manufacturing defect.

If you're unsure whether an issue is covered, don't hesitate to contact our team at contact@climbing-holds.com. We'll be glad to help.

Damaged or defective products must be returned to Climbing-Holds.com so our team can inspect them and identify the source of the problem. This step also helps us continuously improve the quality of our products.

We don't currently offer a retexturing service for climbing holds.

With time and use, the texture of holds can naturally change due to climbers' passage, chalk build-up or repeated cleaning. Retexturing is generally not recommended, as it can alter the hold's original characteristics, its grip and its safety in use.

If you notice a manufacturing defect or a quality issue with a hold within 365 days of your purchase, contact our team at contact@climbing-holds.com with your order number and photos of the issue. We'll review your request and offer you the best possible solution.

Your feedback helps us continuously improve the quality and durability of our products.